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Shipping Policy

 

Shipping: We do not profit from our shipping charges. We offer UPS, FedEx, USPS to mainland states and Spee-Dee for 7 regional states. Spee-Dee is the lowest cost shipping option in IL, MN, WI IA, ND, SD and NE. FEDEX is usually the lowest cost for all other mainland states. Discounted shipping is available for 24 case orders or larger to AK and HI.

Military Addresses: We do ship to select, pre-approved military APO addresses via USPS. Customers are responsible to verify the APO address can accept coffee and are liable for any costs associated with failure to verify approval in advance.

Order Processing: Eco Sense Coffees labeled packages will be shipped within 24 hours. Private Labeled packages are generally shipped within 48 hours for orders placed by 8:00 A.M. (Central Time) weekdays.

Time in Transit: The actual time in transit will vary by the day of the week, the time you placed your order, your shipping location and the shipping service you chose. Only USPS and FEDEX offers Saturday delivery without extra charges so call if you want Saturday delivery for any other shipper for a quote. USPS Parcel Post service can take 5 - 9 weekdays for delivery so please be patient. If you need a guaranteed delivery date, please call for a quote.

Tracking: FedEx and UPS customers will receive a tracking number in their shipment email notice. Tracking is not available for Spee-Dee, USPS Priority or Parcel Post services. Only USPS delivers to P.O. Boxes. If you live in Alaska or Hawaii, only USPS is available to you. If you live in Puerto Rico, Guam, or any other US protectorate, contact us and we will give you a quote to ship your order.

Shipping Errors: Customer is responsible for any extra charges incurred from typographical errors made in the billing and shipping addresses. Customer is responsible for all packages left at their door unless a phone order is placed using insured shipping. Lost package claims will be resolved according to the shipper's policies you chose during checkout. USPS requires a 30-day wait before placing a lost package tracer. We recommend using FedEx or UPS to avoid delays. If you want your package insured, please contact us for a quote.




 




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